Kylie Cosmetics is facing backlash yet again. This time, it isn’t beauty bloggers or consumers on the attack, though.
The company recently received an F from the Better Business Bureau due to 134 complaints filed against them. The BBB’s review details the nature of the complaints, with most being delivery issues or "problems with product/service." You might remember how boxes were being stolen from doorsteps, leading to a redesign. Kylie's gloss brushes also had to be reworked to avoid fraying.
Despite Kylie's attempts to make things right, the BBB reports, “As of June 23, 2016 the pattern of complaint allegations continues.”
Of course, Kylie responded to the review with a post on her website: "I've sold millions of lip kits and any complaint we've received to date has been addressed in a timely manner. I'm sick and tired of people coming for my business…I don't want to respond to the haters but you guys deserve an answer and to know the facts. I love you and apologize to anyone who felt the urge to complain and didn't receive the service they deserve."
The Better Business Bureau has since removed the F rating and replaced it with "no rating." The BBB's website explains the change of heart: "This business is not currently rated because it has been in business less than one year and does not have a sufficient track record for BBB to rate it."
We admire Kylie’s entrepreneurial spirit, but it looks like she still needs to acquire some customer service skills.